TERMS AND CONDITIONS

 

1/  Prices:

All rates shown on the website for tours, flights, train tickets, hotels and car rental are quoted in US dollars. Our team updates the rates according to the season and subject to availability. There will be special promotions during certain months of the year. Our sale consultants will advise The Customer of these promotions (if any) at the time of your request.

2/ Booking services with Saigon Tours:

Bookings can be made to our office by email: hello@saigondaytours.com. We will reply to your enquiry within 12 hours. The booking will be processed as soon as we have received The Customer‘s confirmation and payment deposit as per instructions.

3/ Deposit:

We require a payment deposit of 50% for package tours, cruises, car rental and other travel services to secure your booking.

Full payment will be required for the day trip bookings or short packages which made within 5 days prior to arrival

Notes: We require full payment for all flights, train tickets, invitation letters (for visa approval at the airport) and hotel reservations in order to issue pre-paid vouchers for your services.

4/  Vouchers:

Saigon Tours will issue the official vouchers and invoices to you as soon as the booked trip is confirmed and payment is completed. A service voucher will be sent by email / fax or regular mail depending on your wishes.

5/ Refund of Unused Services:

No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the Tour price but not utilized by the Tour member.

6/ Changes made by the Suppliers/Saigon Tours:

Regrettably, amendments may sometimes be necessary and errors occasionally happen. We reserve the right to make changes or correct errors at any time both before and after our confirmation. Flight timings, aircraft types and routings, train schedules and cruises are subject to change for operational and technical reasons. If changes need to be made to your itinerary, we will inform you as soon as it is reasonably possible.

7/ Cancellation made by The Customer:

For certain reasons, if The Customer has to cancel the booked tour/travel services with Saigon Tours, we will obviously be sorry not to be able to serve you and will accept the cancellation subject to the cancellation fees and conditions as listed below:

  • more than 15 days prior to your departure day: No charge
  • between 11 and 15 days prior: 30% of the tour price is charged
  • between 6 and 10 days prior: 50% of the tour price is charged
  • 5 days prior: 100% of tour price is charged

10/ Force Majeure:

If as a consequence of “Force Majeure” (as defined below), Saigon Tours is obliged to curtail, alter, extend or cancel the Tour, you shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of said curtailment, alteration, extension or cancellation of the Tour.

“Force Majeure” means Acts of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, destruction or damage to holiday accommodation, riots, acts of war, civil commotion, exercise of legislative or government action, municipal or military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service connected with the Tour, fraud perpetrated against Saigon Tours.

11/ Travel Documentations:

All Customers must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Saigon Tours accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

12/ Insurance:
Since our package tours, day trips and other travel services DO NOT INCLUDE TRAVEL INSURANCE you are required to obtain your own full travel insurance. It is your responsibility to read your insurance policy before you travel and ensure that the insurance scheme provides you with the requisite level of cover.

13/ Luggage Allowance:

In accordance with the regulations of Vietnam Airlines, the free baggage allowance within Vietnam is 20 kg for economy class and 40 kg for business class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within Vietnam specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.

14/ Liability:

Saigon Tours is not responsible for any loss, injury or damage sustained by Customers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by Customers.

15/ Complaints:

If you have a problem during your trip, it is a legal requirement that you bring it to the attention of the relevant suppliers (e.g. hotelier or airline) as soon as possible. We hope that any complaint which you may have can be handled amicably and efficiently. Our Operations staff are empowered to deal with complaints on the spot. However, where a complaint is not dealt with to the Customers’ satisfaction, Saigon Tours management can be reached at any time. You can contact our General Director by email at hoa.truong@saigondaytours.com or on our Customer Hotline: +84 931 474 558 (24/7) for a quick response.

 

Saigon Tours Co., Ltd.